Having verification issues?

Posted by Aoife Hammersmith, at Monday, August 11 2008

Having problems? Being the kind of people we are, you know, trying to help you save a bit of time and energy, we get automated feedback every time someone looks to download our logs. Well, at least the ones from books you have to verify you have your hands on. We’ve noticed a few things, and I thought we’d address them here, in case you find you’re having the same issue(s).

People verify the book more than once.

Assuming you were approved for download of protected files, you only need to do this once. If you’ve gotten approval and find yourself needing to verify a second time for a product, simply try refreshing the page. You likely have a cached version of the page that thinks you haven’t verified yet.

People enter the wrong information for the product verification.

Please be sure to note that we’re asking for a specific page and line number. Punctuation and capitalization are not an issue, but spelling and typos are. If you’ve entered correct information and you receive an error, please let us know. The typo could have been our fault without realizing it. While we’ve checked and double checked, at least once we’ve found a mild case of dyslexia, so there could be more. We will be making small changes here and there to make things a little easier.

Tags: meta, help